Kylan Loftsgard of Heartland Heating & Cooling was presented with the April Customer Service Award for outstanding customer service thanks to the Jamestown Area Chamber of Commerce Ambassador Committee.

The chamber honors individuals who demonstrate a consistent commitment to delivering products or services that satisfy customers by exceeding their requirements or expectations. Nominations for the award are received by the public.

Their nomination letter said:

“Kylan was scheduled to perform an annual check of my 92-year-old mother’s furnace. When she was coming to the door to let him in, she stumbled and fell hard to the floor. She called out for Kylan to come in, and he quickly went into action trying to help my mother. He decided the best thing to do was to call 911 and get EMS there to help her. As it turns out, when my mother fell, she fractured her right femur and received a large goose egg on her forehead. I am eternally grateful for Kylan’s action and compassion toward my mother during this incident. When I reached out to him to thank him, he shared with me that a similar incident had happened to his grandfather. This young man has gone above and beyond his job duties.”

Congratulations, Kylan!

Customer Service Award nomination forms are available at the Chamber office and on their website at www.jamestownchamber.com or call 701-252-4830.