– Cut fiber by Casselton causes phone woes

Jamestown (CSi) A Century Link phone line was cut early Monday afternoon in the Casselton area, causing various phone outages between Jamestown and Casselton.

The outage occurred at approximately 1:13 p.m. when workers with a third party contractor involved in a construction project were trenching and cut through the fiber communications line about 6.3 miles west of Casselton.

The company that was involved in the incident was not named, but Woodman says that these accidents are avoidable by calling 811 prior to digging.

Stutsman County 9-1-1 Coordinator, Jerry Bergquist says 9-1-1 service for the Jamestown area continued to be operational as calls were routed to State Radio in Bismarck, which then relayed the information to the Stutsman County Dispatch at the LEC in Jamestown.

Century Link Public Relations and Marketing Development Manager, Rachel Woodman says, the 9-1-1 line itself belongs to CenturyLink, and the priority was to restore 911 service and then phone and Internet service to customers as quickly as possible.

On Monday, local Calls from Century Link customers to other Century Link customers worked, however, calls to other companies, such as Verizon to Century Link were not working. In Jamestown, calls from Century Link to the phone coop were not working. Phone coop customers were unable call Century Link. Some VOIP phone services were not able to answer. Some banks shut down early as they lost needed communications.

Crews located the cut and started repairs just after 8:30 p.m., Monday.

Services were fully restored shortly after midnight.

As of Tuesday morning the extent of the outage was unknown as CenturyLink was determining the severity of the break.

Reported earlier…

Jamestown (CSi) A Century Link phone line was cut early Monday afternoon in the Casselton area, causing various phone outages between Jamestown and Casselton.

Stutsman County 9-1-1 Coordinator, Jerry Bergquist says Century Link line was cut affecting phone services between Jamestown and Casselton.

Bergquist says 9-1-1 service for the Jamestown area continued to be operational as calls were routed to State Radio in Bismarck, which then relayed the information to the Stutsman County Dispatch at the LEC in Jamestown.

Local Calls from Century Link customers to other Century Link customers worked, however, calls to other companies, such as Verizon to Century Link were not working. In Jamestown, calls from Century Link to the phone coop were not working. Phone coop customers were unable call Century Link. Some VOIP phone services were not able to answer. Some banks shut down early as they lost needed communications.

CSiNewsNow.com has a call into Century Link officials this morning on more information and restoration of service.

Reported on Monday…

Jamestown (CSi) Stutsman County 9-1-1 Coordinator Jerry Bergquist said late Monday afternoon that “with our more extensive in-house phone testing, it appears that
CenturyLink customers can talk to CenturyLink customers and Daktel customers
can talk to Daktel customers as long as the calls don’t require a long distance connection. But, CenturyLink customers cannot talk to Daktel customers and vice versa.

Earlier Monday afternoon…..

Jamestown (CSi) A Century Link phone line was cut early Monday afternoon in the Casselton area, causing various phone outages between Jamestown and Casselton.

Stutsman County 9-1-1 Coordinator, Jerry Bergquist says it’s believed that a Century Link line was cut affecting phone services between Jamestown and Casselton.

Bergquist believes that on Monday afternoon that phone calls within the Century Link system was intact, and that the calls within Dakota Central Telephone. customers were able to be made, but possibly not between the two carriers. He points out however that with the networking involved it was not immediately certain phone connection capability.

CenturyLink has dispatched technicians to locate and resolve the issue.